New Jersey F.A.Q.s
- I'm not sure if I am eligible for traffic school. How do I find out?
- How long will it take me to complete this course?
- Is there a time limit to complete this course?
- How do you select the questions that I will be asked on a quiz?
- How long is the final exam?
- What will happen if I fail the final exam?
- What should I do if I think I have spotted an error in the material?
- Do I need to leave a comment on every page?
- Are the statistics you quote outdated?
- Is your website secure?
- The pages on your site are not loading. What should I do?
- Do I need any special software to take this course?
- Do I need to save my work?
- I forgot my password. How can I find out what it is?
- What certificate delivery options do I have?
- How long does it take for my certificate to be delivered?
- My certificate is due today. Can I still take your course?
- Do you send my certificate directly to the court?
- I need another copy of my certificate. How can I get one?
- How do I make my payment?
- What credit cards do you accept? Can I use my debit card?
- What if I do not want to enter my credit card number online?
- I am a new driver. Do you offer first-time driver or teen driver education?
- I want to take a course to get an insurance discount. Do you offer courses for seniors or others who want insurance discount training?
- What about fleet training? Can I offer courses to my fleet of drivers using your program?
POLICIES AND PROCEDURES
- What is the course completion policy?
- What is the course cancellation/refund policy?
- What is the testing and grading policy?
- What is the operation and conduct policy?
1. I'm not sure if I'm eligible to take this course. How do I find out?
If you have received a ticket in the state of california and have paid your fines and the fee to take traffic school, you are eligible!
This is course usually takes between 4-6 hours. You are able to break the time up however you see fit. Day or night, you can log on and continue your course.
You must complete the course within 180 days of registration. Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund.
Quiz questions are randomly selected from a pool of questions.
The final is 25 questions. This is a state requirement though and will not vary from school to school.
Most of our students pass the final exam the first time, but you can retake the final exam as many times as is needed.
At the bottom of each page, there is a button you can click that will e-mail your comments to the content team for review and verification. We appreciate your input!
Not at all! We have a button on every page because it is easier to associate a specific comment with a particular page and find the material in the question. All "leave a comment" buttons are completely optional.
The National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS) generally release traffic statistics 1-2 years after they are collected. We update the course material regularly to reflect the latest available statistics, which are not always from the year immediately prior.
Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering--that is, for automatically determining whether the data has been altered in transit.
If the pages for our site are not loading completely, you may want to disconnect your internet connection and log back in. This type of problem is typically caused by your Internet Service Provider or ISP and web traffic. If you continue to experience problems, we recommend disconnecting and returning at a later time to complete the course when internet traffic is not as heavy.
You do not need any special software to use our course. All you need is a web browser and a connection to the internet. We support Internet Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher and most other browsers. There is no software to download and nothing saved to your hard drive. Some courses use the Macromedia Flash plug-in. This product is free and can be downloaded and installed at registration.
Your registration and payment information are automatically saved. You must finish each chapter quiz completely in order to receive credit for that chapter. Simply log in using your driver's license and password and we automatically keep track of the course work completed, so the next time you log in, you can pick up where you left off.
If you provided a valid email address upon registering for the course, click here to go to our password retrieval form. We will email your login name (drivers license number) and password to the email address associated with your account.
If you do not have access to email, or did not provide an email address at registration, please contact our Customer Service at 1-800-723-1955.
We offer various delivery options. Your course tuition includes regular mailing of your certificate. For your convenience, we also offer premium delivery services for an additional cost. Overnight Morning delivery costs an additional $24.95 and will be delivered the next business day before 12 PM. Overnight delivery costs an additional $19.95 and will be delivered the next business day before 5 PM. Two-day express delivery costs an additional $14.95 and will be delivered the second business day before 5 PM. If you live in a rural area, delivery delays may occur.
Our certificates are processed Monday-Friday at 3 PM Pacific Time (5 PM Central Time for Texas users). Users completing after 3 PM will be processed the following business day. We ask you to allow 3-5 business days for delivery. Premium delivery services are available for an additional fee.
Time allowed for completion of courses and deadlines for submitting certificates of completion vary from court to court. We urge you to contact your court for this information to avoid taking this course and not receiving credit from the court.
Each state or court has specific requirements for the processing of certificates. In most cases, we send the certificate directly to the student. You may have the option of having the certificate sent directly to the court on your behalf. However, this can only be done using one of our premium delivery services. We will not send a certificate to the court using regular mail as we have no way of verifying that the court actually received your certificate.
If you have lost your certificate or it contains incorrect information, you may contact a customer support representative at 1-800-723-1955 to request a certificate reprint.
You may make your payment online by using a credit card, bank debit card with a Visa/MasterCard logo, or with a personal check through our secure server.
You may submit payment using a credit card, bank debit card with a Visa or MasterCard logo, or a personal check through our secure server. We accept Visa, MasterCard, American Express, and Discover.
You may submit payment by mailing a check or money order to our corporate office.
Yes! In some states, our teen/first-time driver training is even approved to be taken instead of traditional classroom courses!
Yes! It varies by state who is allowed to take a course for an insurance discount. (In some states only mature drivers age 55 and over are eligible to receive an insurance discount by completing a course.) We definitely offer the insurance discount option in all the states in which we are approved. Please contact us for more information.
Yes! Please contact us here to talk to a representative about your specific needs.
You must complete all phases of the approved curriculum in order to receive a certificate of completion. Any time missed must be made up. The school is prohibited from issuing a certificate of completion if the student has not met all the requirements for course completion and a student shall not accept a certificate under such circumstances.
A full refund will be made to any student who cancels the enrollment contract within 30 days of registering for the course and prior to attempting the final examination. We will terminate, without notice, the enrollment of any student who has not successfully completed the course within 180 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the school, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representation made by the owner or employee of the school. All refunds will be issued within 30 days following receipt of a permissible request for cancellation.
Each chapter contains a quiz or quizzes that review important content from that chapter. The number of quizzes and quiz questions varies depending on your course. The quizzes do not affect your final exam score but will provide you with an excellent opportunity to master the course material. You also must take and pass a final exam upon completion of the course.
No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed that chapter quizzes and the final exam. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court.